Click&Go Case Study | Real-Time CRM & Booking Engine | Cozmotec

Click&Go

One system carrying a booking enquiry from first contact through to a priced quote — with the reservation platform kept in step the whole way.

Sector
Travel
What We Built
CEDRIC CRM, TravelSmart integration, Travel AI
Hosting
AWS, Ireland (eu-west-1)
Status
Live, in active development
The Problem

A travel enquiry is only worth something while it's warm.

Click&Go needed one system to carry a booking enquiry from the moment it arrives all the way to a quote a customer can act on — and it needed the reservation platform to stay in step at every stage, so nobody is quoting against availability that has already moved.

What We Built

Three pieces, one workflow.

The CRM

CEDRIC

The platform behind everything from enquiry capture through to quoting. Every enquiry lands in one place, carries its own history, and moves forward without anyone re-entering what has already been said.

The Integration

TravelSmart

A complex integration keeping CEDRIC and the reservation platform aligned, so what a consultant sees when they build a quote reflects what is actually available.

The AI Layer

Travel AI

AI travel technology built for Click&Go, alongside AI-assisted reporting and analysis on top of CEDRIC.

How It's Held

Built to keep customer data where it belongs

CEDRIC runs on AWS in Ireland with Amazon Cognito handling sign-in. The AI reporting layer receives query context only — no customer identification and no sensitive data leaves the system.

At A Glance
Client
Simplysun Limited, trading as Click&Go Holidays
Sector
Travel and tourism
Systems Touched
CRM, quoting, reservations, reporting
Platform
AWS eu-west-1, Amazon Cognito
Integration
TravelSmart reservation platform
Status
Live, with development ongoing
Next Step

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